Mediation

Mediation is any process for resolving disputes in which another person helps the parties negotiate a settlement. Mediation is useful in a wide variety of conflicts, particularly in the aftermath of an incident, at the point when emotions have eased enough that the parties can begin to negotiate. (The Mediator's Handbook, Jennifer E. Beer with Eileen Stief)

"You cannot shake hands with a clenched fist." Golda Meir and Indira Gandhi