Breaking Through Barriers To Cooperation

In his book, "Getting Past No",  William Ury presents a 5 step plan for negotiation. Step 1 is Go to the Balcony, Step 2 is Step to Their Side, Step 3 is Reframe, Step 4 is Build Them a Golden Bridge, and Step 5 is to Use Power to Educate.

With these steps you can stay in control under pressure, defuse anger and hostility, find out what the other side really wants, counter dirty tricks, use power to bring the other side back to the table, and reach agreements that satisfy both sides' needs.

"Diplomacy is the art of letting someone else have your way." Daniele Vare